Beware of tech support scams


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Don’t miss the 2-minute training video below on tech support scams

A client recently got a popup message indicating a problem with their computer.   The message was persistent and the user could not clear it from the screen even after rebooting.  Out of desperation they called the tech support number believing it was the PC manufacturer.   The support tech was very friendly and walked the user through a process to enable the tech to remote control the computer.  From what the user recalls, the support tech stayed on the phone while going to the real manufacturer’s website, verified the actual serial number of the PC and confirmed it was out of warranty.  All the while seeming legitimate and establishing credibility with my client.  After reviewing the warranty status, the tech indicated he would need to escalate the call to his supervisor since the machine was out of warranty.  A second guy comes on the line and indicates to my client the need to purchase an extended warranty for hundreds of dollars in order to fix the problem.  At this point the client resisted and deferred to their local IT Professional (whose name will remain confidential)  😛   At the conclusion of the call, the ‘representative’ remained firm in his recommendation, but polite, and even provided his employee ID number and a toll free callback number.    And they say it’s hard to find good help.  How nice!

We suspected the motivation was to lead the client through a purchase process whereby their credit card information would be revealed by purchasing legitimate items online while the scammer was remotely viewing the machine or by asking for payment information over the phone to complete the purchase on behalf of the user.  It’s also possible that the remote control tool itself was used to transfer files in the background.  It was good that the user stopped the call where they did.  But this scammer had approximately 20 minutes of remote access to the computer using http://www.AnyDesk.com.


Examples of fake tech support popups  Courtesy of http://www.MalwareTips.com

Watch this two minute micro training on tech support scams
Courtesy of Breach Secure Now and OXEN Technology [used with permission]


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